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Return Policy

Returns

1. Refunds and exchanges are permitted for products returned within 30 days of delivery. The product must be returned in a brand new, unused condition with all original packaging and accessories included. Claims must be made within 48 hours after delivery.

2. If you would like to return your product for a refund or exchange please contact Prime Arcades for an RMA number and instructions on how to ship the product back for evaluation. Customer covers all shipping costs back to our facility with a 15% restock fee.

3. Refunds will be issued within 7-10 business days after receiving the returned product. Exchanges will be shipped within 7-10 business days after receiving the returned product.

4. Refunds and exchanges will not be granted for products that have been used or original packaging and/or accessories are missing.